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SHIPPING & RETURNS

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after we receive your order. You will receive another notification when we have shipped your order.

Free local delivery is available for addresses within 10km of Wattle Hill Olives and a discounted rate is available for addresses within 15km.
These deliveries may be made from from 8am-6pm 7 days a week. We will contact you in advance to notify you of our arrival.

You can skip the shipping fees with free local pickup at 5 Elliston Dr, Latrobe 7307. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an notification when your order is ready to collect along with instructions. Please have your order confirmation ready with you when you arrive.

Return & Exchange Policy

If you are not entirely satisfied with your purchase, we're here to help. You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and unopened in the same condition that you received it and in the original packaging. Please also include your receipt for proof of purchase. Note that for change of mind returns, you will be responsible for paying for your own return shipping costs.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 5 days of assessing the returned goods. Please be aware there may be additional delay's depending on your card issuer's policies.

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We will address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@wattlehillolives.com.au

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